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Privacy Policy

Elite Dryer Vent


Effective Date: November 17, 2025

Last Updated: February 17, 2025

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  1. Introduction and Scope

    1. This Privacy Policy describes how Elite Dryer Vent (“Company,” “we,” “us,” or “our”) collects, uses, protects, and discloses information obtained from individuals and businesses (“you” or “your”) who interact with our services, website, text messaging program, or other communication methods.

    2. Elite Dryer Vent provides residential and commercial air duct cleaning and related HVAC services in Florida and Texas. We do not intentionally market to or provide services to individuals outside the United States. Accordingly, the European Union GDPR does not apply to our operations.

    3. By using our services, contacting us, submitting a form, or opting in to receive text messages, you consent to the practices described in this Privacy Policy.

  2. Information We Collect

    1. We may collect the following categories of information:

    2. Identifying Information

      1. Name, address, phone number, email address, business name, and contact information for authorized representatives.

      2. b. Property Information

        1. Details such as property size, HVAC system type, duct layout, number of vents, accessibility, and photos taken by technicians during inspections.

      3. c. Financial and Payment Information

        1. Credit or debit card information, billing address, check information, invoices, estimates, and payment confirmations.

        2. Payments, invoices, and estimates are processed through ScanPay, a secure third-party payment processor. We do not store full credit card numbers on our servers.

      4. d. Communications Records

        1. Emails, text messages, phone call notes, voicemails (where permitted), quotes, invoices, and service-related messages.

        2. Text messaging communications are managed through Workiz, our customer relationship management (CRM) platform. Messages may be sent from a company toll-free number for appointment reminders, scheduling updates, service notifications, billing communications, and promotional offers (if applicable).

      5. e. Technical and Website Information

        1. IP address, device type, browser details, referring websites, pages viewed, click behavior, and other data collected through cookies or analytics tools.

  3. Sources of Information

    1. We collect information from:

      1. a. Direct interactions with you, including service requests, scheduling, communication with staff, payments, website submissions, and SMS opt-ins.

      2. b. Third-party service providers such as:

      3. Workiz (CRM, scheduling, and SMS communications)

      4. ScanPay (invoicing, estimates, and payment processing)

      5. Google Analytics (website analytics)

      6. Advertising platforms (such as Meta/Facebook)

      7. Payment processors and financial institutions

      8. Each third-party provider maintains its own privacy policies governing its data handling practices.

    2. SMS Communications and Consent

      1. By providing your phone number and affirmatively opting in through our website or other written consent method, you agree to receive text messages from Elite Dryer Vent.

      2. These messages may include:

        1. Appointment confirmations and reminders

        2. Scheduling updates

        3. Service notifications

        4. Billing notifications

        5. Promotional messages (if applicable)

        6. Message frequency varies. Message and data rates may apply.

        7. You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly.

        8. We do not sell, rent, or share SMS opt-in data with third parties for their marketing purposes.

  4. How We Use Your Information

    1. Information collected is used for the following purposes:

      1. a. Delivering and performing services
        b. Scheduling and confirming appointments
        c. Preparing quotes, estimates, invoices, and service records
        d. Processing payments and maintaining financial records
        e. Sending service-related text messages and communications
        f. Responding to inquiries and providing customer support
        g. Improving operations, marketing, and service quality
        h. Complying with legal obligations and protecting against fraud or security threats

  5. Information Sharing and Disclosure

    1. We do not sell or rent your personal information.

    2. We may share information with:

      1. a. Service providers such as Workiz (CRM and SMS platform), ScanPay (payment processor), IT providers, hosting companies, and analytics services

      2. b. Professional advisors including attorneys, accountants, and auditors

      3. c. Successor entities in the event of a merger, sale, or business transfer

      4. d. Legal authorities when required to comply with laws, regulations, subpoenas, or legal processes

      5. SMS opt-in information and phone numbers are not shared with third parties for marketing purposes.

  6. Third-Party Tools and Technologies

    1. We may use third-party tools that collect information about your interactions with our website or advertisements, including:

      1. Google Analytics (website traffic and usage data)

      2. Meta/Facebook advertising tools

      3. Workiz (CRM and communication platform)

      4. ScanPay (billing and payment processing platform)

      5. Each third-party provider governs its own privacy practices.

  7. Data Security

    1. We use reasonable administrative, technical, and physical safeguards to protect personal information, including employee training, restricted system access, encryption, secure storage, firewalls, malware protection, and PCI-compliant payment processing through ScanPay.

    2. Despite these measures, no system is completely secure. In the event of a data breach involving personal information, we will comply with the Florida Information Protection Act (FIPA), including required notifications.

  8. Data Retention

    1. We retain personal information only as long as necessary to:

      1. Provide services

      2. Maintain business and tax records

      3. Comply with legal obligations

      4. Resolve disputes

      5. Service and billing records are typically retained for seven years. Anonymized analytics data may be retained longer.

  9. Your Privacy Rights

    1. Under applicable state laws, including the Florida Digital Bill of Rights (FLDBOR), you may have rights to:

      1. a. Access your personal information
        b. Correct inaccurate information
        c. Request deletion of personal information
        d. Request a portable copy of your data
        e. Opt out of targeted advertising or data sharing (we do not sell personal information)

    2. Requests are subject to identity verification and applicable legal exceptions.

  10. Exercising Your Rights

    1. To submit a privacy request or ask questions about your information, contact us:

    2. Phone: (888) 998-3994
      Email: elitedryerventcleaning1@gmail.com
      Website: www.elitedryervent.com

    3. We typically respond within 45 days, with extensions permitted by law when necessary.

  11. Children’s Privacy

    1. Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided information to us, please contact us so we can remove it.

  12. Changes to This Privacy Policy

    1. We may update this Privacy Policy periodically. When changes are made, we will update the “Last Updated” date and post the revised policy on our website. Continued use of our services after updates constitutes acceptance of the revised policy.

  13. Contact Information

    1. Elite Dryer Vent Phone: (888) 998-3995
      Email: elitedryerventcleaning1@gmail.com
      Website: www.elitedryervent.com

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